Gaming should always be entertaining — never stressful, never a financial burden. This page explains the tools api66 provides to keep you in control, how to recognise the early signs of problem gambling, and where to find support if you or someone close to you needs it.
Our Commitment
api66 takes responsible gambling seriously. We have built player protection tools directly into the Platform — not as an afterthought, but as a core part of how the site works. Every Malaysian player who registers on api66 has access to these tools from day one.
All new accounts undergo age verification during registration. api66 does not permit accounts for players under 21 years of age under any circumstances. KYC identity checks are required before withdrawal privileges are activated.
Set daily, weekly, or monthly deposit caps on your account — directly from your account settings. Limits take effect immediately when reduced. Requests to increase a deposit limit include a mandatory 7-day cooling-off period before activation.
Cap the maximum amount you are willing to lose in a given period. Loss limits can be set as daily, weekly, or monthly thresholds. Once your limit is reached, play is automatically suspended for the remainder of the period.
Decide in advance how long each gaming session should last. When your set session time expires, you will be automatically logged out of the Platform. This helps prevent unintended extended play during late-night or high-frequency sessions.
Periodic in-session pop-up reminders that display how long you have been playing and your net session result (wins minus losses). These gentle prompts help you stay aware of your gaming behaviour in real time.
Choose to temporarily or permanently exclude yourself from the api66 Platform. Self-exclusion requests are processed within 24 hours. During the exclusion period, api66 will take reasonable steps to prevent access and suppress promotional communications to your account.
Step-by-Step
Activating responsible gambling tools on api66 takes less than a minute. All controls are available directly in your account settings — no need to contact support for standard limit settings.
Sign in to your api66 account on any device — the responsible gambling tools are fully accessible on both mobile and desktop.
Tap your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
Find the "Responsible Gambling" or "Player Protection" section within your account settings. All available tools are listed here.
Select the tool you wish to activate — deposit limit, loss limit, session timer, reality check frequency, or self-exclusion period.
Enter your preferred value (e.g., RM 500 weekly deposit limit) and confirm. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period.
If you cannot access your settings or wish to request self-exclusion urgently, contact our 24/7 support team directly via live chat. Exclusion requests made through support are processed as a priority.
Tools at a Glance
Cap how much you can deposit per day, week, or month. Immediate effect when lowered.
Available NowSet a maximum loss threshold per period. Play pauses automatically when the limit is hit.
Available NowAutomatic logout when your chosen session duration is reached — no manual action needed.
Available NowOn-screen reminders every 15, 30, or 60 minutes showing your session time and net result.
Available NowTake a short break from the Platform for 24 hours, 7 days, or 30 days without permanent exclusion.
Available NowTemporary (30 days to 12 months) or permanent exclusion from the api66 Platform.
High PriorityImportant: Once a self-exclusion is activated on api66, it cannot be reversed before the chosen exclusion period expires. Permanent self-exclusion is irreversible. Please consider your decision carefully before activating a permanent exclusion.
Know the Warning Signs
Problem gambling can develop gradually — and it often goes unrecognised until it has caused significant financial or personal harm. The questions below are adapted from widely used problem gambling assessment frameworks. If you answer "yes" to several of these, it may be time to seek support.
Have you experienced any of the following in the past 12 months?
You have spent more money on gambling than you originally planned or could comfortably afford.
You have returned to gamble after losing money, trying to win back your losses ("chasing losses").
You have felt irritable, anxious, or restless when trying to cut down or stop gambling.
You have borrowed money, sold belongings, or used funds set aside for bills or essentials to gamble.
You have hidden your gambling activity from family members or close friends.
Gambling has caused arguments, tension, or distance in your personal relationships.
You have felt that you needed to gamble with increasingly larger amounts to get the same level of excitement.
You have missed work, school, or family obligations because of gambling.
Healthy Gaming Habits
Decide on a fixed amount — such as RM100 or RM200 — that you can afford to lose entirely before you start. Stop when you reach that limit, regardless of the outcome.
Continuous, uninterrupted gaming sessions increase the risk of poor decision-making. Use api66's session timer and reality check tools to build natural pause points into your play.
Gambling while stressed, anxious, upset, or under the influence of alcohol significantly increases the risk of making irrational bets and losing more than intended.
All casino games and sports betting outcomes are unpredictable. Past wins do not predict future results. Treat every session as paid entertainment, not a reliable source of income.
Gaming should be one part of a balanced lifestyle. Make time for family, social activities, exercise, and hobbies outside of gambling. Isolation and excessive gaming time are early warning signs.
Help & Support
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support in Malaysia and internationally. All contact details below are provided as plain text only — they are not clickable links.
The following support lines and organisations offer confidential assistance for gambling-related issues. All entries are text-only references — not clickable links.
Malaysia's national social welfare and crisis counselling helpline, providing confidential support for individuals experiencing personal and financial difficulties, including gambling-related concerns.
Hotline: 15999 | Available: 24 hours, 7 days | Languages: Bahasa Melayu, English
Befrienders KL provides emotional support to anyone in distress, including individuals affected by problem gambling and its impact on mental health and family relationships. Based in Kuala Lumpur, serving all of Malaysia.
Hotline: 03-7627 2929 | Available: 24 hours | Languages: English, Bahasa Melayu, Mandarin
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their trained counsellors provide confidential helpline support and access to structured treatment programmes.
Helpline: 0808 8020 133 (UK freephone, international access varies) | Email: [email protected] (plain text — not a link)
A peer-support fellowship of men and women who share their experience, strength, and hope with each other so that they may recover from, and help others recover from, a gambling problem. Group meetings are available across major Malaysian cities including Kuala Lumpur, Penang, and Johor Bahru.
For meeting schedules and contact: search "Gamblers Anonymous Malaysia" for current regional chapter information.
api66's 24/7 customer support team can activate deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion requests on your behalf. Contact us immediately if you want to restrict your account — we prioritise all responsible gambling requests.
Live Chat: Available 24/7 via the Platform | Email: [email protected] (plain text — not a link)
If you are concerned about a family member or friend who may be gambling excessively on api66 or any other platform, there are steps you can take to help:
api66 is strictly for adults aged 21 and above. We enforce age verification on all new accounts. However, we also recommend the following precautions for households with young people:
api66 commits to the following responsible gambling standards across all products and player touchpoints on the Platform:
These commitments form part of our broader responsible gambling framework, which is integrated into our Terms & Conditions. For full details on data handling and player rights in this context, please also refer to our Privacy Policy.
Play Smart. Stay in Control.
Whether you want to set a deposit limit, take a short break, or get help with self-exclusion, our 24/7 support team is ready to assist — in English, Bahasa Melayu, and Chinese. api66 is strictly for players aged 21 and above.
Need help now? Contact us via live chat — available 24/7 on the Platform. | Terms & Conditions · Privacy Policy | 21+ only | Gambling involves risk. Play responsibly.